1. Grievance Officer Details

Our Grievance Officer is the point of contact for all complaints regarding the processing of your personal data:

2. What You Can Complain About

You can file a grievance regarding:

• How we have processed your personal data.
• Denial of your right to access, correct, or erase your data.
• Failure to respond to your data-related requests.
• Any breach of the DPDP Act by us.
• Any other issue related to your personal data.

3. How to File a Grievance

You can file a grievance by:

• Email: Send an email to axxoraaprivatelimited@clipster.co.in with the subject line "Grievance — [Your Name]".
• Phone: Call +91 92641 41783 during business hours (Mon–Sat, 10 AM – 7 PM IST).
• Post: Send a written complaint to our registered address.

4. Information to Include

Please include the following in your complaint:

• Your full name and contact details.
• Your registered email address with CA Saathi.
• A clear description of the issue.
• Any supporting documents or screenshots.
• The remedy you are seeking.

5. Our Response Timeline

• Acknowledgment: We will acknowledge your complaint within 48 hours.
• Resolution: We will resolve your complaint within 30 days of receiving it.
• Status updates: We will keep you informed of progress.

6. If You Are Not Satisfied

If you are not satisfied with our response, you have the right to escalate the matter to the Data Protection Board of India established under the DPDP Act, 2023.

7. Contact Us

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